We take your privacy seriously. Here's how we handle your info at the Stronghold.
Last Updated:
October 31, 2025
Look, we get it - nobody actually enjoys reading privacy policies. But here's the deal: at Mythralen Stronghold, we're straight shooters.
When you walk through our doors or sign up online, you're trusting us with some personal info. Could be your name, email, phone number, maybe your fitness goals or health considerations. We don't take that lightly.
This policy's gonna walk you through exactly what we collect, why we need it, and how we keep it safe. No legal mumbo-jumbo where we can avoid it - just real talk about your data.
We're based in Vancouver, BC, Canada, which means we follow Canadian privacy laws including PIPEDA (Personal Information Protection and Electronic Documents Act). That's your baseline protection right there.
Alright, let's break down what info we're actually gathering:
We're not collecting this stuff just for kicks. Here's what we actually do with it:
Your health info helps us program safe, effective workouts. Can't properly coach someone if we don't know they've got a bum knee.
Pretty straightforward - we need payment details to charge your membership and any additional services you book.
Sending class schedules, membership updates, or letting you know we're closed for Canada Day. Basic operational stuff.
If you're doing personal training or performance coaching, we keep tabs on your lifts, times, and improvements. That's the whole point.
Emergency contacts are there for a reason. If something goes wrong, we need to reach someone fast.
Looking at attendance patterns, popular class times, what equipment gets used most - helps us run a better gym.
We won't use your info for anything sketchy or unrelated to running the gym. If we ever want to use it for something new, we'll ask first.
Your data's gotta live somewhere, and we make sure that somewhere is locked down tight.
We store everything on Canadian servers - your data doesn't leave the country. Our membership management system and client records are hosted by reputable providers who specialize in gym software (they know their stuff).
Here's what we do to keep things secure:
Active member info stays active. If you leave, we'll keep your records for 7 years (Canadian tax law requires this for financial records). After that, we purge it. If you want us to delete your info sooner, just ask - though we might need to keep some stuff for legal reasons.
We're not in the business of selling your info. Period. But we do work with some third parties to run our operation:
All these providers are contractually required to keep your data secure and not use it for their own purposes. They're basically extensions of our operation.
If the law requires us to hand over information (like a court order), we'll comply. But we're not gonna volunteer your info to authorities without proper legal documentation.
This is YOUR data. Here's what you can do with it:
Want to see what we've got on file? Just ask. We'll provide a copy of your personal data within 30 days.
If something's wrong or outdated, let us know and we'll fix it. Changed your address? Got new emergency contact info? Easy.
Want us to delete your data? We can do that (with some exceptions for stuff we legally need to keep). Just shoot us an email.
Don't want promotional emails? No problem. There's an unsubscribe link in every marketing email, or tell us directly.
Want to take your training records to another gym? We'll provide your data in a usable format.
To exercise any of these rights, contact us at info@mythralenstronghold.info or call (604) 789-5432. We'll respond within 30 days.
Our website uses cookies - not the chocolate chip kind, unfortunately.
We don't use advertising cookies or sell your browsing data to advertisers. What happens on our site stays on our site.
You can disable cookies in your browser settings, but heads up - some parts of the website might not work properly if you do.
We might send you emails about:
Here's the thing - we only send this stuff if you've opted in. When you sign up, there's a checkbox asking if you want promotional emails. That's your call.
Important: Even if you opt out of marketing emails, we'll still send you essential stuff like membership renewals, class cancellations, or important facility updates. That's operational communication, not marketing.
To unsubscribe from marketing emails, click the unsubscribe link at the bottom of any promotional email, or email us directly.
Our programs are designed for adults 18 and older. We do occasionally train younger athletes (16-17) but only with explicit parental consent.
If you're under 18:
We don't knowingly collect data from anyone under 16 without parental consent. If we discover we've accidentally collected data from a minor without proper consent, we'll delete it immediately.
Look, privacy laws change, our services evolve, and we might need to update this policy from time to time. When we do, we'll post the new version here and update the "Last Updated" date at the top.
If it's a major change that affects how we handle your data, we'll send you an email heads-up. Otherwise, checking this page occasionally is a good idea.
If something in this policy doesn't make sense, or you've got concerns about how we're handling your data, don't just stew about it - reach out.
Address: 1247 Granville Street, Vancouver, BC V6Z 1M5
Phone: (604) 789-5432
Email: info@mythralenstronghold.info
We'll respond to privacy inquiries within 30 days as required by Canadian law.
If you think we've mishandled your personal information and we haven't resolved your concern, you've got the right to file a complaint with the Office of the Privacy Commissioner of Canada. But honestly, talk to us first - we'd rather fix the issue directly than have things escalate.
We're committed to keeping your information safe and using it responsibly. When you train at Mythralen Stronghold, you can focus on getting stronger - not worrying about your data.